Everything Starts with Belief
Armed with a handful of preentation slides, an overhead projector and a large supply of test samples, twenty-six-year-old Richard...
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Leadership Lessons Learned from a Faithful Canine Confidante
By Jamey Lutz — Have you ever had a friend who seemed to operate on the same wavelength as you? Someone you would say truly “gets you”?...
Effective Leaders Burn the Boats!!
Legend has it that on the heels of a long and treacherous journey across the Atlantic Ocean in 1519, Spanish conquistador Hernán Cortés,...
Ikigai – A Recipe for Meaning and Purpose
South of mainland Japan, where the East China Sea meets the Pacific Ocean, lies the magnificent island of Okinawa. Also known as the...
Never Settle
By Jamey Lutz— Several months ago, I had the opportunity to hear an excellent keynote address at an Atlanta-based management symposium....
Good Enough Never Is
By Jamey Lutz— Seventy percent of a customer’s loyalty today is based on how that customer is treated. A major study by McKinsey and...
Customerization Unleashed: Making Service Their Way
By Jamey Lutz and Chip Bell— A newlywed couple spent the first part of their honeymoon at the Disney World Magic Kingdom, followed by...
Service Unleashed: Storm Warning
By Jamey Lutz— The Biblical parable of the wise and foolish builders illustrates the importance of constructing one’s life from the...
Addicted to Service Unleashed
By Jamey Lutz— You like to think that you’re immune to the stuff… oh yeah It’s closer to the truth to say you can’t get enough You know...
The Art of the Comeback
By Jamey Lutz— Few things stir the emotions of sports fans like a great comeback. When virtually all rational hope has evaporated,...
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